New special events manager is the key to the perfect wedding in Derbyshire’s Peaks
It was a case of ‘I do’ times two, at multi award-winning East Lodge hotel and restaurant recently, as Charlotte Nowill (nee Mitchell), former operations manager, married at the very venue she has done so much to help; she is now celebrating a double milestone having been promoted to senior wedding and special events manager.
A key member of the hotel’s front of house team, Charlotte takes on her new role in acknowledgement of her performance as a key member of the East Lodge staff who have already collected two Enjoy England Silver and Gold Awards in 2011 for Outstanding Customer Service. Charlotte has always had special responsibility for weddings, so it was fitting that she chose East Lodge as the venue to say ‘I do’ herself in the summer too!
“I am so thrilled to be promoted,” said Charlotte. ”I have been at East Lodge a few years now and as my new role involves attending to any last minute challenges a bride may have, and making sure her big day runs smoothly; it was magical to swap places and enjoy the East Lodge experience as a bride myself. It was unbelievable to have my own day in the limelight at East Lodge and needless to say we had a great time! My experience also means I can see my job better than ever, seeing every detail from the bride’s perspective.”
Commenting on Charlotte’s promotion, East Lodge deputy managing director Iain Hardman, said: “Charlotte is one of our key members of staff and her skill in delivering the perfect wedding experience made this a natural promotion. Together Charlotte and Sam (Otter) have made a great team and Charlotte puts as much in to helping organise everyone else’s weddings and events as she did her own big day. We are one big family at East Lodge so it was great to celebrate a wedding with one of our own.”
Charlotte and her also recently promoted colleague Sam have both worked their way up to senior management level at the hotel and are both proof of what can be achieved in the hospitality industry.
“Charlotte and Sam’s promotions have come through merit, hard work and dedication to our vision,” added Iain. “They are both a real asset to East Lodge and prove that there’s a lot more to the hospitality industry than being a waitress, and that women can and do rise to the top.”
Owned by the Hardman family, East Lodge has remained a multi-award winning venue by constantly improving its service and by training and promoting key players in the business like Sam and Charlotte to senior positions. Led by deputy managing director Iain Hardman, this Hotel of the Year remains one of only 48 hotels in the country to be awarded a Visit England Gold Award.